Shipping Policy
Shipping Policy
How long will it take for my item to arrive?
Shipping time consists of two components:
Processing time: Order details verification, sourcing, quality inspection, and packaging. All orders will be shipped within 48 hours of order placement and payment receipt.
Shipping time: The time it takes for an item to reach its destination after being shipped from our warehouse.
All orders are processed within 1-2 business days of order placement, including quality assurance, testing, and packaging.
After that, your package will arrive within 10-20 business days, depending on your location and inventory availability.
Country Shipping Type Delivery Time
US Standard Secure Shipping 10-20 days
Canada Standard Secure Shipping 10-20 days
Australia Standard Secure Shipping 10-20 days
New Zealand Standard Secure Shipping 10-20 days
UK Standard Secure Shipping 7-14 days
*Note: At the time of purchase, customers must accept that these delivery times are estimates only, based on average data from over 10,000 orders. Some orders may experience faster or slower delivery times depending on the recipient's location and the fulfillment center used.
Where do you ship from?
Vgdswhxd works closely with top global merchants to curate unique products at the best prices. We scour the globe, negotiating with trusted suppliers to create a collection of fun, trend-setting products. This means you don't have to drive to a physical store or browse thousands of different websites for price comparisons and inspiration... We're your one-stop shop for trending products. Therefore, through our partnership with USPS, your orders can be shipped from the EU, China, India, Indonesia, Vietnam, and more.
Orders and Tracking
After placing an order, you will receive a purchase confirmation email with your order number and purchase details. You can cancel or change your shipping information until midnight on the day you place your order. After six hours, your order will be prepared, packed, and shipped, which typically takes one to two business days. Once this process is complete, you will receive a shipping confirmation email.
After your order ships, we'll send you another "Shipping Update" email with a tracking number. To track your package, please click the link provided in the email. Tracking information may not be available for the first few days after receiving the "Shipping Update" email. It may take several days for your package to be scanned. We assure you that this is normal and will not affect your estimated delivery date.
Delivery Time
All orders are processed within 1-2 business days of order placement, including quality assurance, testing, and packaging.
Country Shipping Type Delivery Time Shipping Cost (USD)
US Standard Secure Shipping 10-20 days $5
Canada Standard Secure Shipping 10-20 days $5
Australia Standard Secure Shipping 10-20 days $6
New Zealand Standard Secure Shipping 10-20 days $5
UK Standard Secure Shipping 7-14 days $5
Note: All orders $45 and over receive free shipping.
We apologize for any delays in shipments due to customs clearance or inspection, or due to shipping delays caused by courier services.
What is your cancellation policy?
You have six hours after purchase to cancel your order and receive a refund. If you attempt to cancel your order after receiving the shipping confirmation email, we cannot refund you as the item has already been packed and shipped.
Please review the refund amount here: Vgdswhxd's Return and Refund Policy.
What is your return policy?
If your product is damaged or defective, please email us at (Support@vgdswhxd.top) with the subject line "Return: Damaged or Defective Item with Order Number" and attach photos so we can promptly consider shipping you a new product.
Our return policy only applies to damaged items or products with manufacturing defects. Once the product has been successfully delivered in good condition, we will not issue refunds or exchanges.
We do not refund shipping costs. Return shipping costs are the buyer's responsibility.
For returns within the United States, please return the package to the following address:
Address: 2418 W Alabama St, Houston, TX 77098, US
Phone Number: +1 713-526-6000
For returns to non-US countries, returns must be pre-approved by our Customer Service Department.
- To obtain approval, simply contact us by email at Support@vgdswhxd.top or by calling +1 713-526-6000 and state the reason for your return.
- If your item meets our standards, our friendly Customer Service Representative will issue a Return Authorization Number and confirm the shipping and credit details at that time.
- Confirmation will be emailed to you for your records.